nFXpert Support

netForensics delivers awarding winning customer support to help you meet the challenge of securing your enterprise morning, noon and night. lineblur

nFXpert support combines live 24x7 telephone support, online help and documentation, dynamic knowledge base updates, remote maintenance, and much more. When it comes to supporting customers, it’s quality that makes the difference. Unlike other vendors, netForensics support engineers are dedicated support professionals that are centrally located with the development organization. All support engineers have both information security and software development backgrounds to shorten resolution times and better address support issues and change requests.

nFXpert support provides customers with the following benefits:

Staff with expert knowledge of both security devices and nFX One solutions eliminates the need to go to multiple support sources for resolution.
Dedicated teams address current patches, signature updates, and enhancement requests.
Guaranteed service-level agreements for vendor signature ensure ongoing device integration.
Remote maintenance services help customers with limited staff and skills maintain their nFX One installations to ensure 24x7 availability. Remote maintenance delivers continuous updates, patches, and performance tuning, and 3rd-party vendor signature updates via a customer-provided VPN connection.
Ongoing web knowledge base updates provide teams with direct access to the latest security information directly from nFX SIM One, saving teams hours of research on vulnerabilities. Knowledge base updates allow security teams to keep pace with the constantly changing threat landscape while guiding security practitioners through specific remediation procedures for vulnerabilities.