Services
"Security management products like netForensics make large-scale monitoring possible, and add further return on investment through event correlation and analysis."
Pete Lindstrom,
Security Analyst,
Spire Security
"Security management products like netForensics make large-scale monitoring possible, and add further return on investment through event correlation and analysis."
Pete Lindstrom,
Security Analyst,
Spire Security
nFXpert Support
Awarding-winning customer support—to help you meet the challenge of
securing your enterprise morning, noon, and night.
When it comes to supporting customers, it’s quality that makes the difference. Our dedicated support engineers are equipped with information security and software development backgrounds—to shorten resolution times and better address your support issues and change requests. netForensics Support engineers are centrally located with our development organization, to ensure a collaborative approach to support. nFXpert Support combines live 24x7 telephone support, online help and documentation, dynamic knowledge-base updates, remote maintenance, and much more.
nFXpert Support can offer you significant benefits, including:
- Staff with expert knowledge of both security devices and nFX One solutions, so you won’t need to go to multiple support sources for resolution.
- Dedicated teams address current patches, signature updates, and
enhancement requests. - Guaranteed service-level agreements for vendor signature, ensuring ongoing
device integration. - Remote maintenance services that help customers with limited staff and skills maintain their nFX One installations to ensure 24x7 availability—Remote maintenance delivers continuous updates, patches, and performance tuning, and third-party vendor signature updates via a customer-provided VPN connection.
- Ongoing web knowledge-base updates that provide teams with direct access to the latest security information directly from nFX SIM One, and save teams hours of research on vulnerabilities—Knowledge-base updates allow security teams to keep pace with the constantly changing threat landscape while guiding security practitioners through specific remediation procedures for vulnerabilities.
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